Physical Therapy

Outpatient Physical Therapy Frequently Asked Questions

What is Physical Therapy?

The art and science of assisting people to recover physically from illness and injury. The primary focus of physical therapy is to maximize your function. This includes walking, reaching, lifting and regaining functional movement. Your condition, needs and goals will be the catalyst in directing your rehabilitation course.

Where is the Physical Therapy Department?

Physical Therapy services are located at 400 North Main Street Warsaw, New York 14569 in the outpatient rehabilitation services department located on the ground floor of Building C.

What phone number do I call to make an appointment?

(585)786-8940 Extension: 4567 or 4568.

What are the hours of the department?

8:00a.m. – 4:30p.m. Tuesday, Thursday and Friday
8:00a.m. – 8:00p.m. Monday and Wednesday

Who can I call directly if I have questions about this service?

Richard Kingston, PT (585) 786-8940 Extension 4837.

Do I need a prescription from my doctor?

Yes. Please make sure you bring your prescription with you on your first visit. Your prescription contains important information such as your diagnosis and treatment orders.

Will my insurance pay for Physical Therapy services?

In most cases yes, however, you should contact your insurance carrier or reference your policy to be sure. Some insurance will limit the number of times you can be seen within a specified time frame. You may also be responsible for co-pays that can vary from approximately $10.00-$40.00 per visit depending on your insurance plan.

What if I can’t afford the co-payments?

Your therapist can work with you to come up with a treatment frequency that meets the needs of the physician orders and you. Financial arrangements can also be made through the Business office.

Should I arrive early on my first visit?

Yes. Arriving 15-20 minutes prior to your scheduled appointment time will allow time for you to register (if you have not already done so) and fill out necessary forms needed for your appointment.

How long will my first visit last?

Approximately 1 hour. At the time of your first visit you will receive an initial evaluation and some treatment depending on your orders and the time it takes to complete your initial evaluation.

What should I wear?

Loose, comfortable clothing. The area being evaluated will need to be exposed for examination and treatment. You should refrain from heavy colognes or perfumes.

How long will my treatment sessions last?

A typical treatment session lasts approximately 45 minutes. When more than 1 area of the body is being treated, sessions may be longer. Other staff members may work with you during your treatments to help you achieve your goals.

How long will I have to receive treatments?

Each patient receives an individualized evaluation and treatment plan tailored to their specific needs. The number of treatment sessions varies depending on the diagnosis, physician’s orders and the individuals’ rate of progression.

Will I have discomfort during and after my treatments?

It is not uncommon to have some discomfort during and after your treatment sessions depending on your diagnosis and the necessary treatment. Your therapist will make every effort to ensure that you are comfortable during the treatments and will educate you on ways to control your pain between sessions. It is important that you keep your therapist informed of any pain you experience during and after treatment sessions. Additionally, you should always follow the orders of your physician when it comes to taking pain medication and anti-inflammatory medications. Of further mention, it is equally important to adhere to any activity restrictions that your physician recommends in order to protect healing structures from further injury and to reduce inflammation and pain. If you are unsure of your activity restrictions, you should consult with your physician.

What diagnoses does Physical Therapy treat?

What are the ways Physical Therapy treats my condition?

How can I be sure my therapist is licensed to practice?

You can use the New York State Education Department (NYSED) website to verify that your therapist is registered and licensed to practice in the state of New York. www.nysed.gov

Where can I get more information about Physical Therapy?

You can browse the professional organization website. Our professional organization is the American Physical Therapy Association (APTA). www.apta.org

What is Vestibular Rehabilitation?

The treatment of dizziness and imbalance caused by inner ear disorders or central nervous system lesions.

What causes a Vestibular problem?

Symptoms may result from pathology within the vestibular system which reduces your ability to move around in the environment because of imbalance, vertigo and visual problems.

What are the symptoms of a vestibular problem?

Primary symptoms may include:

Many patients may also have secondary symptoms which may include:

Physical Therapy can help improve both primary and secondary symptoms.

What does Vestibular treatment entail?

It involves exercises designed to decrease or eliminate dizziness, increase balance and safety, improve visual motor control and increase activity levels. Patients will also be asked to perform exercises daily at home so that the benefits of treatment will be optimal.